This privacy policy explains how Ralivorynex collects, manages, and secures your data as part of our managed analytics services in South Africa.

Information We Collect

We collect information necessary to provide you with continuous data monitoring, security, and business analytic solutions.

• Contact details such as name, phone number, email, company address, and business role for communication purposes.
• Business data types, including metrics, KPIs, and reports provided or uploaded by the client for analytics processing.
• Usage data like system access times, device details, and dashboard activity for performance optimisation.
• Records of communication, support queries, and preferences to improve client service and support delivery.

How We Use Collected Data

Your data is used exclusively to support, enhance, and deliver our analytics services in accordance with South African privacy laws.

• To deliver, operate, and maintain analytics dashboards, reporting, and support models relevant to your business.
• For timely communication of insights, alerts, or service updates to authorised business representatives.
• To uphold security, monitor compliance, and handle risk and privacy events appropriately.
• To improve client experience by refining our solutions based on aggregated usage insights—never for unrelated third-party marketing.

Our Legal Basis for Processing

Ralivorynex processes your information under strict legal grounds as required by South African law.

Data is processed only with your consent, to fulfil a contract, comply with regulatory duties, or for legitimate business interests directly tied to providing analytics services.

How We May Share Information

Your trust matters—data sharing is always minimal, necessary, and strictly protected.

• We may share information with vetted analytic solution partners who assist in delivering tailored monitoring, always under confidentiality agreements.
• Required government or regulatory authorities if legally mandated under South African law.
• With your company’s authorisation to support business operations, as detailed in your service agreement.

Data Security

Ralivorynex uses industry best practices for encryption, secure access, and infrastructure management. All client data is regularly reviewed, and our systems are updated to address evolving threats—ensuring confidentiality, integrity, and availability of your information. Access is strictly limited to approved analytics staff.

Your Privacy Rights

As a client, you have rights over your personal and business data under South African legislation.

• Request access to the data held about you and your company for analytics purposes.
• Request correction of inaccurate personal or business information we store or process.
• Request deletion or restriction of certain information, subject to legal and contractual limits.
• Object to or withdraw consent for some data uses where legally permitted and applicable.

Cookies and Tracking Policy

Our site uses cookies for session management, analytics, and improving functionality. See our cookie policy for details on preferences and disabling cookies.

Cookie Policy Cookie Policy

Contact Options

For privacy, data, or rights questions contact our team using the details below.

Privacy Policy Updates

This policy is revised periodically to reflect regulatory and operational changes. Changes will be posted on this page.